Cosmo Casino

Cosmo Casino is an online gaming site that launched in 2017. Managed by Rock Swift Group Limited, the platform holds a Kahnawake licence and an eCogra seal, two highly regarded certificates that immediately caught my attention.

I signed up, made a deposit, claimed the welcome bonus, and explored what Cosmo Casino has to offer for Kiwis. This comprehensive review covers everything from games to bonuses and mobile compatibility.

If this review sparks your interest, be sure to check out our dedicated page for NZ online casinos!

Verified Cosmo Casino Bonuses

When I opened Cosmo Casino, the sign-up bonus caught my attention. Unfortunately, the platform had limited promotions. Let me start with the welcome package.

My Experience With Cosmo’s Unique Welcome Bonus

Unlike most online casinos, Cosmo offers a spin-a-wheel promotion for new players. I only had to deposit NZ$10, after which I received 150 chances to spin a mega wheel and become a millionaire. However, I didn’t win the million-dollar prize.

Did I Need a Bonus Code?

No, I didn’t need a Cosmo Casino promo code to activate the welcome bonus. Just depositing NZ$10 was enough.

Are Cosmo’s Welcome Bonus Terms and Conditions Fair?

While I like the welcome bonus structure, the unusually high 200x wagering requirement for the 1st and 2nd bonuses was disappointing. You have 60 days to use your bonus and meet the casino’s requirements. Despite this longer timeframe, it’s challenging for casual players to meet this.

Does Cosmo Casino Have a VIP Program?

Yes, Cosmo Casino has a VIP program. You start at the first tier immediately after making your first deposit. As you play, you earn points that increase your levels and bonuses. The table below contains an overview of what you can receive as you climb the VIP ladder:

Other Cosmo Bonus Offers

In addition to the VIP Cosmo Casino rewards, I found only a 100% match-up offer of up to NZ$250, which you can claim on your second deposit. I did not activate it, as I was focused on satisfying the playthrough requirements of the welcome offer at the time of this Cosmo Casino review. Plus, the platform provided no other information about the offer.

Exploring Cosmo’s Game Collection

Cosmo claims to have over 1,000 games, and I counted 970+ in the slot lobby and about 50 live tables. These options are some of the best online casino games from leading providers like Pragmatic Play, Games Global, and Evolution. Here are the main game categories:

Wide Slot Variety With a Section for Progressive Jackpot Games

Pokies make up most of Cosmo Casino’s game library. So, if you’re a slot enthusiast, you’re in for a lot of fun. You can choose from classics to games with Megaways and other features. There’s also a section for progressive jackpot Cosmo Casino slots, where you’ll find titles like Mega Moolah and Treasure Nile.

Decent Collection of Computer-Based Table Games and Video Poker

There isn’t an extensive collection of RNG-based table games, but more than enough video poker variants exist. My favourite titles include Deuces Wild, Jacks or Better—Power Poker, Auto Roulette, and Classic Blackjack.

An Impressive Live Casino

When you visit the live casino, you’ll find three main lobbies: Evolution, Pragmatic Play, and Lotus Gaming. I mainly stuck with Evolution, but you can explore the others to enjoy exciting variations of blackjack, roulette, baccarat, poker, and game shows.

Can I Place a Sports Bet at Cosmo Casino?

No, you can’t. Cosmo is strictly an online casino, so it focuses on offering just the games I described earlier. Check out our other comprehensive reviews if you want a casino that combines a sportsbook.

Testing Cosmo Casino on My Phone: A Simple Interface

The first word that comes to mind when describing the Cosmo Casino online website is “simple”. This also applies to the mobile version. Since there is no Cosmo Casino app, I launched the platform on my browser, and it mirrored the desktop site. All pages loaded smoothly, and I had no issues with navigation.

All You Need to Know About Depositing and Withdrawing at Cosmo

Topping Up Your Cosmo Casino Account: What You Need to Know

The availability of 11 payment methods, including cryptocurrencies, is a significant draw for me. I was only a little disappointed when I learned I had to verify my account before using cryptocurrencies for the first time. Besides this, I had no issues with funding my account.

These are the following methods you can use at Cosmo Casino:

• Visa, Mastercard
• Paysafecard
• Skrill
• Neosurf
• MuchBetter
• Neteller
• EcoPayz
• Cryptocurrencies (Bitcoin, Tether, Ethereum)

For all the methods, the terms are the following:

• Deposit time: Instant
• Min. deposit: NZ$10
• Max. deposit: /

Withdrawing Your Winnings from Cosmo Casino

Cosmo Casino supports only two withdrawal methods:

• Visa
• EcoPayz

This doesn’t suit players like me who prefer cryptocurrency transactions. Plus, the casino processes the withdrawals for two days before approving on the third day.

Withdrawals at Cosmo are flexible, with low minimum limits and a reasonable maximum cap:

• Minimum withdrawal: NZ$10
• Maximum withdrawal: Up to NZ$4,000 per week

My Experience Withdrawing Winnings at Cosmo Casino

Besides the verification that took up to 24 hours – this is no under 1h withdrawal casino – I had no issues withdrawing. I selected Visa, then had to wait three days for my wins.

Cosmo can do better by processing withdrawal requests within a shorter timeframe.

My Experience With Cosmo’s Customer Support: Had to Deal With a Chatbot Before Connecting With a Person

My first experience using the live chat function was not great. I had to navigate a chatbot and wait several minutes for a response from Mark. However, once he responded, I got the answer to my query. There’s an email option, though I recommend this for only non-sensitive queries, as responses can take up to 24 hours.

• 📧 Email: [email protected]
• ☎️ Toll-Free Number/Helpline: N/A
• 💬 Live Chat: 24/7
• ⭕ Others: None

Trustworthiness of Cosmo Casino?

Cosmo Online Casino earned my trust with its licence and eCogra seal. Rock Swift Group Limited manages it and is a small but reliable company, ensuring its establishments meet high industry standards.

Licence and Security – Is Cosmo Casino Legit and Safe?

Rock Swift Group, the operating company behind Cosmo Casino, is regulated by the Kahnawake Gaming Commission with the licence number 00884. I verified this certification to confirm that it was still valid.

Why I Rated Cosmo Casino 3.5?

Cosmo Casino’s strengths lie in its diverse game collection, loyalty program, and cryptocurrency deposit methods, all of which earned it a decent 3.5 in my books.

Cosmo Casino’s Reputation – What Do The Reviews Say?

I checked out other casino reviews and learned that their Cosmo Casino NZ ratings were identical to mine. Here’s what I found:

• Casino.org: 3.5/5
• Casino Guru: 3.2/10
• Trustpilot: 2.1/5 (lower because of the high number of negative feedback)

Did I Have Any Problems While Playing?

My only complaint is that when I wanted to contact support, it took 10 minutes to navigate the chatbot, connect with an agent, and receive a response. Aside from this, I had no significant issues with navigating, depositing, withdrawing, or playing games.

Do I Recommend Playing at Cosmo Casino?

Yes, I recommend playing at Cosmo Casino. While I found some significant drawbacks, it has many positive features. The major highlight is its safety, evidenced by its Kahnawake licence, SSL encryption, and eCogra approval.